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UL@Anytime: We are ready to assist you at any time!

 

UL@Anytime provides access to UL’s certification experts, available across the globe 24 hours a day (excluding holidays and weekends) to answer to your technical questions.

Why UL@Anytime?

  • Timeliness: Gain an immediate access to UL’s technical team members with just one call away.
  • Borderless: The call system operates globally in order to facilitate customers’ worldwide business needs.
  • Customer Friendly: UL@Anytime is flexible and direct, without any charges from UL.

“UL@Anytime” global numbers:

Asia                   tel. +852-2276-9150 
Europe               tel. +49-694898-10500 
North America     tel. +1-847-664-1900 

For the pilot phase, calls are conducted in English, on Monday-Friday and available for high-tech customers.

Areas covered are:

  • UL 101, fundamentals, policies, requirements and terminology related to UL services
    Components 101: fundamentals about component requirements, policies and terminology related to components
  • UL certification process for the United States and Canada
  • Variation Notice (VN’s): fundamentals about the process and follow-up inspection requirements, Variation Notice status (limited)
  • Project Status (limited): sample status (receipt, location, disposal), test status (started, in progress, inactive/stopped, completed)
  • CB Scheme: General requirements and other conformity marks provided as part of Global Market Access offer - excluding detailed questions about other marks requirements
  • Navigating through ul.com web site and UL databases
  • Data Acceptance Program (DAP): General information and supporting documentation for and Manufacturer Test Laboratories (MTL)

For details, go to www.ul.com/anytime or contact us at ULAnytime@ul.com.